Shipping and Delivery Policy

Effective Date: 7/7/2025

1. Digital Delivery Services

Workshop Confirmations & Materials:

• Registration Confirmation: Instant email confirmation upon payment
• Workshop Details: Sent 24-48 hours before the event
• Digital Resources: Delivered within 2 hours of workshop completion
• Certificates: Digital certificates sent within 1 week

Online Coaching Sessions:

• Session Links: Sent 1 hour before scheduled time
• Recording Access: Available within 24 hours (if applicable)
• Action Plans: Delivered within 48 hours post-session
• Resource Materials: Sent immediately after session

Digital Products:

• E-books & Guides: Instant download after purchase
• Video Courses: Access granted within 1 hour
• Audio Programs: Download links sent immediately
• Workbooks: PDF delivery within 30 minutes

2. Physical Delivery Services

Workshop Materials:

• Printed Workbooks: Available at venue (no shipping required)
• Certificates: Physical certificates sent within 2 weeks
• Branded Materials: Distributed during workshops
• Welcome Kits: Handed out at registration

Merchandise & Books:

• Within Kolkata: 2-3 business days
• Within West Bengal: 3-5 business days
• Within India: 5-7 business days
• International: 10-14 business days

3. Shipping Charges

Free Shipping:

• Orders above ₹2,000 (within India)
• Workshop participants (for course materials)
• Coaching package participants
• Special promotions and offers

4. Delivery Timeline

Processing Time:

• Digital Products: Instant to 2 hours
• Physical Products: 1-2 business days
• Custom Materials: 3-5 business days
• Personalized Items: 5-7 business days

Delivery Methods:

• Digital: Email, SMS, and app notifications
• Physical: India Post, private courier services
• Express: Same-day delivery in Kolkata (additional charges)
• International: Registered post and courier services

5. Tracking and Support

• Digital Delivery: Instant confirmation via email and SMS
• Physical Delivery: Tracking number provided within 24 hours
• Delivery Status: Real-time updates via SMS and email
• Support: 24/7 customer service for delivery issues

6. Failed Delivery Policy

Digital Delivery Issues:

• Check spam/junk folders
• Verify email address accuracy
• Contact support for re-delivery
• Alternative delivery methods available

Physical Delivery Issues:

• 3 delivery attempts will be made
• Package held at local post office for 7 days
• Re-delivery charges may apply
• Address verification required for future orders

7. International Delivery

• Customs Duties: Responsibility of the recipient
• Delivery Time: 10-21 business days
• Tracking: Available for all international shipments
• Documentation: Proper customs declaration provided

8. Contact for Delivery Support

For any delivery-related queries or issues: